Cenored cautions post-paid customers over new billing system

28 Nov 2018 15:30pm
OTJIWARONGO, 28 NOV (NAMPA) – Central North Regional Electricity Distributor’s (Cenored) post-paid clients have been cautioned to expect two electricity billing invoices issued to them in January 2019.
Cenored Public Relations Officer (PRO), Charlie Matengu in a media statement on Tuesday called on customers using the conventional electricity meter systems to be cautious and approach the Cenored office closest to them for more information.
Cenored has more than 3 000 customers on conventional electricity meter systems, mostly business people, business complexes, farms, Government buildings and a few individual houses in the area of its operations, Matengu said, adding that about 38 000 other electricity consumers have prepaid systems installed in their houses.
“Our customers with the prepaid meter systems will not be affected by this new billing [that takes] effect in January next year,” said Matengu.
He explained that in the past, Cenored used a delayed billing system, where customers would receive an invoice of the month where they had already consumed electricity and that the new system will bill for the same month.
The PRO added that once the new electricity billing system is introduced by January 2019, two separate invoices for November and December 2018 will be printed and issued to consumers and will have a due date of 07 January 2019 for November 2018 and 15 January 2019 for December 2018.
Matengu therefore urged customers on conventional meter system to acquaint themselves with the new system and avoid interest charges on any outstanding balances.
Cenored distributes electricity to parts of the Otjozondjupa, Kunene, Oshikoto and Omaheke regions.