Shinguadja calls for improved productivity in public sector

13 Nov 2018 13:40pm
WINDHOEK, 13 OCT (NAMPA) - Permanent Secretary (PS) in the Ministry of Labour, Industrial Relations and Employment Creation, Bro-Matthew Shinguadja on Monday said improved public sector productivity leads to a higher standard of living for citizens.
Shinguadja made these remarks during the launch of Namibia Productivity Awareness Campaign Week in the capital.
He said the fact is that Namibia has a poor level of productivity compared to other countries in both sectors of the economy.
“The concept of customer satisfaction is not well-anchored across the public sector, despite several interventions made to improve on productivity in the sector,” he said.
He added that improved quality service delivery and continuous innovation are often perceived as lacking in the public sector.
The PS said productivity improves when services are provided more efficiently and effectively, either through producing the same outputs at a lower cost or producing more outputs with fewer resources.
Shinguadja further said the Office of the Prime Minister recently carried out a survey on citizen satisfaction and the results of some government offices, ministries and agencies were found to be at a less than desired level.
He said the report is evidence that public servants need to find new ways to improve their service delivery in a more convenient and professional manner.
The PS emphasised that all the public servants are encouraged to find better strategies that are capable of increasing productivity and improving the quality of their service delivery.
He concluded that ‘Productivity is Everyone’s Business’ as prescribed by the week's theme, urging all Namibians from all walks of life to rally behind and take ownership of it.