GIPF intensifies services for customer satisfaction

19 Oct 2018 16:20pm
SWAKOPMUND, 19 OCT (NAMPA) – The Government Institutions’ Pension Fund (GIPF) has resolved to intensify the fund's service delivery to raise its customer satisfaction levels, Board of Trustees Chairperson Goms Menette has said.
Menette was speaking during the fund’s first-ever Regional Stakeholders’ Consultative Meeting here on Thursday, under the theme ‘Delivering better services through efficiency’.
In order to do this, he said GIPF has made the necessary investments to implement the Business Process Improvement project.
“The purpose of this initiative is geared towards bringing about effectiveness and efficiency of processes across the entire service supply chain of the Fund,” Menette said.
The chairperson added that the fund has entirely re-engineered how they will carry out things from the time it takes to processing claims, to reducing backlog claims as well as streamlining information sharing between GIPF and its stakeholders.
“This process will also involve automation and the introduction of techno-savvy and user-friendly applications for the convenience of our members in accessing and sharing information,” he explained.
At the same event, Erongo Governor, Cleophas Mutjavikua welcomed GIPF’s move to extend its services closer to the people by engaging its stakeholders.
“The government of Namibia through its development agenda has prioritised quality service delivery as a tool that propels prosperity to our people because we realised that most of our citizens have expressed their discontent with the way we render services to them,” Mutjavikua expressed.
He appealed to the GIPF to also take note of the long distances travelled by some members in order to access their services in the region.