PM calls for accountability from civil servants

18 Apr 2018 18:10pm
WINDHOEK, 18 APR (NAMPA) – Prime Minister (PM) Saara Kuugongelwa-Amadhila has called for proposals to dismiss civil servants who do not meet performance targets.
“This time around, we are going to shorten the leash on all of us because the president has declared the year as the ‘year of reckoning’. So that reckoning will not end with the politicians, it will trickle down to all of us,” said Kuugongelwa-Amadhila during her staff address here on Wednesday.
She said disciplinary measures in government take six months and result in the process being aborted.
Measures to hold staff members accountable, she said, should not only be applied when people are not coming to work, drive cars without permission, bump or steal cars.
Complaints have been received from members of the public about the low level of quality service rendered to the public, she said.
The premier explained that such complaints were made to her through programmes such as the Prime Minister’s Question Time, which is aired by the national broadcaster.
Other complaints, she said, include that staff are not polite, they come across as if they do not know anything or do not care much about whether the job is done or not or how people are impacted by the manner in which they do their work.
“Just imagine how distressing it is to me as a leader and actually very embarrassing to have to face these questions,” she said.
The PM noted that very often when staff are queried about the concerns raised by the members of the public, they give feedback that is unjustifiable and expect her to cover them up.
Kuugongelwa-Amadhila said her office will thus hold supervisors accountable whose subordinates continuously do not meet their performance targets.
She also called on supervisors to ensure that the customer service charter implementation is evaluated as part of the performance management system.
Kuugongelwa-Amadhila further called for the speedy introduction of name badges, in order for members of the public to identify those staff members who are misbehaving towards them.