Service delivery lacking at Kavango East police stations

20 Feb 2018 14:10pm
RUNDU, 20 FEB (NAMPA) – Quality service delivery and professionalism are still areas of concern at police stations in Kavango East, especially in the charge offices, NamPol’s Commander for the region said on Monday.
Commander Johanna Ngondo was speaking during the Namibian Police Force’s (NamPol) Annual General Meeting here, where issues such as service delivery, accountability and the force’s financial position were discussed.
“This is an area of concern that we need to look at as Kavango East. A survey on customer satisfaction was conducted countrywide last year and the Kavango East region was in fourth place,” she said.
Ngondo said the survey also looked at things like courtesy, responsiveness and the credibility of the law enforcement members.
“When we are talking about courtesy, we are talking about politeness. You do not need to scream at people or insult them when arresting them,” she said.
She further said charge offices are supposed to be the “face” of the Namibian Police but instead, it appears some police officers use these offices as if it were their homes.
“We will discharge you if you continuously misbehave. The public spoke through this survey and are crying about how police officers are behaving towards them, especially in the charge offices,” Ngondo said.
She said some people indicated that when they went to lay a charge, police officers rudely asked them what they want.
“Members of the public have indicated that they do not trust us anymore,” she said.