Survey rates NamPol's service poor

08 Feb 2018 16:20pm
WINDHOEK, 08 FEB (NAMPA) – The Citizen Satisfaction Survey, which was conducted by the Office of the Prime Minister (OPM), rated the Namibian Police (NamPol) at 54 per cent, which is perceived to be relatively poor, according to the standard of rating used.
The survey was conducted in conjunction with the Namibia University of Science and Technology (NUST) and was aimed at determining citizens’ views on public service delivery.
The main service attributes used to measure the police’s performance were courtesy, credibility, competence and responsiveness.
This was announced by the Inspector-General of NamPol, Lieutenant-General Sebastian Ndeitunga, when he officially opened the two-day Annual General Meeting (AGM) of NamPol’s Benevolent Fund here Thursday.
He called on NamPol members to conduct self-introspection, so as to improve on service delivery.
“I should emphasise that this year will not be business as usual, we have to improve in our service delivery. You may recall, the President announced that this will be a year of reckoning,” he noted.
Ndeitunga further called on the members of that force to assess themselves in order to determine where it went wrong and what can be done to improve in the delivery of service to communities.
“We should improve our rating on customer satisfaction. People are saying we are too rude, our juniors in the offices, in the charge offices and roadblocks. They are saying the police are not professionals,” he stressed.
He added that according to that survey, the public are saying the police do not know how to approach members of the public.
Even though there are members of the public who are rude towards the officers in uniform, the Inspector-General reminded NamPol members to be polite, friendly, professional and determined, even at the moment of highest provocation.
He directed regional commanders to establish police-community cooperation and initiatives to involve communities and its leaders, assess their impact on policing and provide feedback to his office on quarterly basis.
Ndeitunga moreover directed that docket inspections be conducted regularly, and a report in that regard submitted to his office.
Complainants must regularly be given feedback regarding the developments on their cases, he also said.