CoW to disconnect services for overdue accounts

25 Nov 2017 10:50am
WINDHOEK, 25 NOV (NAMPA) – The City of Windhoek (CoW) warned clients that it will disconnect services to residences with accounts that are 30 days or more in arrears as from 15 December.
In a press release issued on Friday, CoW Public Relations Officer, Lydia Amutenya said municipal account holders should prioritise their accounts and settle them on time to avoid the inconvenience of disconnections.
“Your timely payments enable the council to fulfil its mandate of ensuring the provision of uninterrupted municipal services,” she said.
Amutenya stated that while they acknowledge that festive seasons are times when residents are faced with tough decisions pertaining to how they spend their money, CoW advices people to visit its Debt Management Division to make arrangements on how to settle their accounts.
She further pointed out that a minimum of 33.33 per cent of the account must be paid for the services to be reconnected, while 50 per cent must be paid for the services of those disconnected for the second time.
Those who had an agreement with the City and failed to honour it, will also have to pay 50 per cent of the outstanding amount to be reconnected.