Govt to continue improving on service delivery

12 Apr 2017 16:30pm
WINDHOEK, 12 APR (NAMPA) - The Namibian Government continues to strive to improve its service delivery by constantly reforming its e-government services.
This was said by President Hage Geingob during his third State of the Nation Address in Parliament on Wednesday.
E-government is the use of information and communication technology to improve the activities of public sector organisations.
The President revealed that the government has already introduced e-services in critical sectors, such as e-birth notifications at the Ministry of Home Affairs and Immigration.
“The business registration process is partly digitised, while applications for funding from the Namibia Students’ Financial Assistance Fund can now be completed online,” he said.
Geingob added that these have brought about efficiency gains, hence the government will continue to roll out the e-governance services in other sectors such as health, education, finance and Inland Revenue.
The Head of State further said a feedback mechanism for Offices, Ministries and Agencies (OMAs), including the Citizen Satisfaction Survey, a tool to measure how happy people are with service delivery in the public service, has been initiated through the provision of a feedback box system at all OMAs.
While the survey for year one was delayed, Geingob gave his assurance that a tool has been designed and a contract awarded to conduct the survey during the first quarter of this financial year.