Air Namibia wins Feather Award 2016, again

07 Dec 2016 17:20pm
WINDHOEK, 07 DEC (NAMPA) – Air Namibia was on 01 December awarded the Feather Award for Best Regional Airline operating at the Cape Town International Airport during 2016 by the Airports Company South Africa (ACSA).
This is the 11th consecutive year that Air Namibia win the award.
In a media statement made available on Wednesday, Air Namibia Manager of Corporate Communications, Paul Nakawa said it is always an honour to be recognised.
“We are thrilled and this award makes the whole team at Air Namibia proud.”
Nakawa said this award acknowledges Air Namibia’s commitment to providing a professional and reliable service.
“To please customers from such a diverse traveller base is not an easy task, however this award confirms not only customers’ appreciation of the trustworthy services we offer and the excellence we stand for, but it’s a tribute of delivering excellent customer service to our passengers.”
He said they are committed to fulfilling these needs and building long-term customer loyalty.
“The fact that these awards are based on the direct feedback from passengers is rewarding and therefore customer satisfaction will remain our number one priority.”
The awards by ACSA acknowledge and thank airlines and all service providers who have, during the year, demonstrated an excellent quality of service to their respective passengers and customers.
The South African airports company uses parameters such as airport service quality results, passengers’ experience travelling through the airport, on-time performance and the timely facilitation of passengers through check-in and boarding procedures to evaluate airlines.