CoW admits blundering on new bus routes
22 Nov 2016 17:30pm
WINDHOEK, 22 NOV (NAMPA) The City of Windhoek (CoW) Tuesday admitted to not carrying out sufficient consultation regarding the recently introduced but short lived bus routes suspended on Monday.
At a media briefing, CoW Manager for Corporate Communications and Customer Care Joshua Amukugo said the local authority had to suspend the bus routes due to operational challenges.
We had to suspend the new bus routes due to the number of operational challenges we experienced during that short period of time. One of the major issues was the lack of passenger consultation, Amukugo admitted.
Other issues that caused chaos included the shortage of buses to meet the demand of services and thus, the new system had impacted on commuters to get to their destinations on time
He said the Wernhill Bus Transit and its layover at the mall terminal does not have the capacity to accommodate new operations, as it could only accommodate six buses at a time while there was a need for more.
CoW aims at taking the correct route by carrying out the right research and making the right consultations with the right people before the system is reintroduced next year.
We admit, it was a little too early for the implementation of the new bus routes and so we are going to identify the challenges we were faced with and find solutions to them this time around.
The new system consisted of 14 bus lines that provided frequent services to almost all western suburbs to and from the city centre, including the surrounding suburbs of Klein Windhoek, Auasblick, Rocky Crest and a number of others.
Passengers have since Tuesday been using the old bus route system and are making use of the bus stops that were operational before the new system was launched on 14 November.