Haufiku launches Patient Charter

17 Oct 2016 15:00pm
WINDHOEK, 17 OCT (NAMPA) – Health and Social Services Minister, Bernard Haufiku has asked patients to demand quality and efficient services as stipulated in the ministry's Patient Charter.
Haufiku made this call during the launch of the Charter Monday, emphasising that patients should ensure that their expectations are met when they visit health facilities.
The Charter, themed 'Your health Our Concern' is also meant to inform and empower individuals, families and communities to actively look after their health so as to influence the quality of healthcare in Namibia.
“We all need to work together for better healthcare in the country. This includes all stakeholders from private and public sectors,” Haufiku said.
He said the Charter will be applicable to all public and private health facilities in the country.
The Charter is the second to be launched by the ministry, the first having been released in 2013.
Haufiku promised that this will not be the last, as it will be updated after every three to four years depending on the environment.
The minister called on all stakeholders, patients and health workers to read and understand the Charter and implement what is stipulated in it.
Speaking at the same occasion, Health Permanent Secretary, Andreas Mwoombola said the Charter will be translated in all indigenous (local) languages and Braille.
Mwoombola said the information will be published in small pamphlets that can be carried anywhere and patients can refer to it if they do not receive good services.
“We still have to educate the public on this Charter and explain terms such as respect, confidentiality and impartiality among others,” Mwoombola said.
According to the Charter, healthcare providers are expected to treat all people with dignity, respect and compassion; provide services with competence, skill and care in a safe environment; deliver trusted professional service; listen carefully, communicate openly and honestly; and provide clear, comprehensive and understandable health information and advice.