09 Oct 2016 13:30pm
WINDHOEK, 09 OCT (NAMPA) The Ministry of Finance has committed to re-engineer its management styles in order to improve on their delivery of quality service to its customers.
Deputy Minister of Finance Natangwe Ithete made this commitment on Friday during the launch of the Ministerial Customer Service Charter and other charters of its departments.
Departments include Information Technology Division; Internal Audit, Tender Board; Inland Revenue; and Public Private Partnerships.
He said the main objective of the charters is to provide the framework for defining service delivery standards, the rights of customers, and how complaints from customers will be handled.
We have made commitment to re-engineer our systems, processes and procedures to respond to the needs of those we serve to ensure value for money. We made a commitment to re-engineer our management styles and to harness the energies of our employees to improve service delivery, said Ithete.
He stressed that the ministry encourage innovation and creativity and reward loyalty, excellence and commitment.
The ministry will continue to review and evaluate its performance on a quarterly basis and ensure that management is responsible for the actions of those staff members who directly report to them.
We can only develop a truly service-oriented culture if we get feedback from our clients. Our clients are thus seeking to establish partnerships with the wider community in which tax payers, businesses and other bodies throughout the country can play an active role in improving the level and quality of our services, said the deputy minister.
The charters are developed and aligned to the main programmes of the ministry for the ease of reference, namely economic policy advice; revenue management; government expenditure management; public service employee medical aid scheme; government procurement management; policy supervision and support services; and financial sector oversight.
He said the Customer Service Charter will enable the Ministry of Finance to accelerate its service delivery in line with the Harambee Prosperity Plan, Governments national development plan.