MICT launches Customer Service Charter

31 Mar 2016 08:10am
WINDHOEK, 31 MAR (NAMPA) – The Ministry of Information and Communication Technology (MICT) launched its customer service charter in the capital on Wednesday.
The charter will help the ministry enhance its service delivery to the public.
The Minister of ICT, Tjekero Tweya explained that it will also regulate the partnership between citizens, the ministry and its employees in its efforts to enhance productivity and fast-track service delivery consistent with service standards that respond to the needs and aspirations of its citizens.
“Based on the recognition by the partners that citizens are at the centre of service delivery as recipients, providers and custodians of public services, the charter is a statement of intent, pledge and a promise of the ministry that enables service beneficiaries to understand what they can expect from us, and forms the basis of engagement between the government, citizens and organs of civil society.”
It also sets out the roles and responsibilities of the respective directorates and divisions of the ministry with a view to help improve productivity, enhance and fast-track the delivery of services in improving the lives of the people.
Tweya said the MICT Customer and Service Charter and its subsequent cascading to individual ministerial directorates was done in terms of section two of the Public Service Act No. 13 of 1995, which defines what public service is.
In terms of the Act, a public service for the Republic of Namibia should be impartial and professional in its effective and efficient service to the Government in policy formulation and evaluation and in prompt execution of government policy and directives so as to serve Namibians and promote their welfare and lawful interests.
In 1997, the government launched the first ever general principles of the Public Service Charter in line with the African Charter on the values and principles of public service and administration.
These principles guide the way every public servant works and they include among others setting clear standards of service that the customer can reasonably expect and provide information about public services in a straight forward and open way that easily be understood among other things.