21 Dec 2015 15:20pm
WINDHOEK, 21 DEC (NAMPA) Local chartered flights operator, Nomad Aviation has announced the suspension of its ties to low cost airline, FlyAfrica with immediate effect.
The Directorate of Civil Aviation (DCA) of Namibia suspended the airlines operations last month. The DCA stated that it has prohibited Nomad Aviation from trading as FlyAfrica Namibia and continuing with its services until the DCA has completed a re-validation mission and issued its approval in respect of any such services.
FlyAfrica Namibia was a joint venture between Nomad Aviation and FlyAfrica Limited, a Mauritius-based private equity aviation investment group that offered cheaper services since September this year as part of its Pan-Africa low-fare strategy. The airline provided services between Windhoek, Cape Town and Johannesburg; and from Johannesburg to Harare, Bulawayo, Victoria Falls, and Lusaka.
Nomad Aviations management took out a large commercial advertisement in a local daily, The Namibian last week notifying customers that it no longer sells tickets on account of the airline, suggesting that Namibian customers must file their applications for refunds through the airline itself.
Please know that Nomad Aviation has tried its utmost best to bring affordable air travel to Namibia, but unfortunately at this time, it is no longer possible. Nomad Aviation has decided to suspend its ties with FlyAfrica so that the Namibian people are no further inconvenienced.
We have been assured by FlyAfrica that all refunds will be paid out as all funds were received by FlyAfrica and no ticket sales were received by Nomad Aviation, the statement noted.
When Nampa on Monday visited Holiday Holdings International at Auas Valley Shopping Centre in Windhoek, which serves as a ticket office for FlyAfrica, a note was stuck on the closed door which said: This office is temporarily closed. For All FlyAfrica refund applications, kindly contact the FlyAfrica call centre.
A petition by Namibian customers regarding their refunds was posted on the social media platform Facebook of FlyAfrica about two weeks ago. Customers complained about unanswered telephone calls, a closed sales office and no answers about their refunds.
It is time for urgent action! We would hereby like to inform Nomad Aviation trading as FlyAfrica Namibia that we are starting a petition to receive monetary refunds for purchased flight tickets as your operations are grounded by the Directorate of Civil Aviation in Namibia. Once we have all signatures, we intend to submit our petition to the Office of the Ombudsman, the Namibian Consumer Protection Commission and to the office of the Prime Minister, for further action.
Earlier posts on that social media platform during mid-November had many passengers expressing their disappointment in the refunding methods of the budget airliner.
In response to the complainant, FlyAfrica explained that once a refund is processed, it can take 30 to 40 working days to reflect.
We do acknowledge and apologise for the length of time a refund takes to reflect. This delay is due to a number of factors, such as clearance from both banking institutions, the company responded on its Facebook page. FlyAfrica stated it was working on a more efficient system for passengers to submit a request.