Bank Windhoek's alert me service combats card transaction fraud

November 11, 2015, 12:56pm

Daily, thousands of Bank Windhoek clients rely on the bank’s AlertMe SMS notification service to stay up to date with transaction activity on their accounts.

Bank Windhoek’s AlertMe service, which is free of charge, notifies clients by way of SMS when a withdrawal transaction has been made via a Bank Windhoek ATM, Bank Windhoek Cash Express Machine or another bank’s ATM, domestically and internationally.

The service also alerts clients when Point-of-Sale (POS) purchases or transactions are made at POS terminals of all banks domestically and internationally. In addition, clients will also receive alerts when doing internet purchases using their debit cards.

AlertMe is an addition to Bank Windhoek’s safety net of immediately notifying clients what transactions transpired on their accounts. Other security services on Bank Windhoek’s electronic banking system is the SMS and email notification services for specified for internet banking transactions on its iBank platform.

Similarly users of Bank Windhoek’s newly launched mobile app will receive instant SMS notification when logging in and transacting on the app.

“The AlertMe service not only notifies clients about transactions taking place on their individual accounts, but it will also acts as a security element that alerts and protects clients against unauthorised card transactions. Clients are therefore advised to register for the service as it is free of charge and it will give them complete peace of mind as they will be alerted of all transactions taking place with their cards,” says Marlize Horn, Executive Officer: Group Marketing and Corporate Communication Services at Bank Windhoek.

“Fraudsters are coming up with new and sophisticated ways to defraud unsuspecting clients. One can never be too cautious when it comes to protecting one’s money. Banking fraud is real and Bank Windhoek will continue to invest in new security features to protect our client’s hard earned money,” Horn said.