14 Sep 2015 16:10pm
WINDHOEK, 14 SEP (NAMPA) - The Ministry of Higher Education, Training and Innovation will provide new and better facilities, and equipment for vocational training in the country.
Deputy Minister Becky Ndjoze-Ojo said this during the opening of the one-day Customer Service Management Africa Awards and Conference under the theme 'Expecting better: Delivering More' in the capital on Monday.
The awards ceremony will take place on Tuesday.
Ndjoze-Ojo said Government has set priority in vocational education and training and aims to encourage individuals to pursue careers in vocational disciplines.
When the government makes plans for improved service delivery, we work within set goals and we take all the people of this country into consideration so that 'no one should feel left out', she noted.
The deputy minister further encouraged members of the private and public sectors to provide students with in-service training for them to gain experience.
Ndjoze-Ojo stressed that her ministry is responsible to address several aspects of higher education that include the improvement and development of new systems of higher education.
She stated that for economic growth and industrialisation to prevail, there is a need to ensure that the education system runs on two legs, namely academic and vocational.
We have a responsibility as educators to instill customer service in all our educational activities and curriculum. A large percentage of employment opportunities in this country require customer service. I, therefore, implore all training and tertiary institutions to make the connection, she said.
Meanwhile, Rector of the Polytechnic of Namibia (PoN), Dr Tjama Tjivikua, in a speech read on his behalf, said the institution takes cognisance of the nation's demands for better service delivery in tertiary education.
We have expanded this establishment to a diverse and differential system that would be able to cater for the different needs and effectively support the national development agenda, he said.
Tjivikua stressed that the main purpose of the conference is to facilitate bridging the gap between suppliers and customers by encouraging motivated suppliers and informed customers.
The first-ever Namibia Customer Service Awards and Conference, which now changed to Customer Service Management Africa Awards and Conference, was held on 03 November 2014.