Remarks by Mike Mukete at the opening of the EBank Service Centre at Wernhill Park

July 22, 2015, 10:52am

Remarks by Mike Mukete at the opening of the EBank Service Centre at Wernhill Park


Colleagues and friends - welcome and thank you for joining us.

On 1 November 2014, EBank was launched as Namibia’s 7th commercial and the first branchless bank - bringing banking services to everyone in Namibia. True to our vision, “To be Namibia’s most accessible bank- We established partnerships with trusted and reliable retail partners, and created EBank service points and clients presence countrywide.

Since launch, we have seen massive growth in client numbers, exceeding even our own expectations and forecasts. In November 2014 alone, over 12,000 clients opened an EBank Solution which includes a transaction account and a free 32-day notice savings account.

We are also witnessing continuous month-on-month growth, across our various transactions and service type including;

  1.  Send Money to any MTC cell phone in Namibia
  2. deposit and withdrawal of cash
  3. Payment for goods and services at partner retailers across
  • Namibia.

    In addition, more and more clients are using their EBank accounts for airtime and electricity purchases. The usage of the Electronic Funds Transfer (EFTs) services are also on the increase, as clients use it to either receive their salaries or make and receive payments to or from any other bank account in Namibia.

In addition to our retail partner’s network, EBank has offered clients and the public a telephonic Client Service, available Mondays to Fridays and on Saturday mornings. While this service successfully deals with several hundred queries per day, we understand from our client base, that in addition to face to face contact at EZones at retail outlets across the country, there is still a need to increase points of personal contact.

In this connection, our new Service Centre, is part of ongoing innovation and responsiveness at EBank, to fulfil our client’s desire for more points of face-to-face interactions a place to ask questions, a place to get assistance in opening of accounts, and a place to get information on how to use the free EBank electronic channels.

This Service Centre at Wernhil Park, has been placed in a high foot traffic location, in a central part of town to be a convenient and easy to access location, for our clients and potential clients. We have created a space for clients to sit down and talk to our friendly and energetic Service Centre staff, in an environment that is uniquely EBank in look and feel.

I am proud to thus welcome our first Service Centre to the EBank family. This model will be replicated in major populous towns in the country, to build on our brand and service presence. It is now my distinct honour to declare EBank’s first Service Center officially open. Last but not least, I would like to announce that, as part of broadening

our service channels for our clients, EBank will launch a master debit card over the next couple of days. Watch the space for this existing development.

Thank you for joining us this evening in celebrating another milestone in the young life of EBank. I thank you and good evening.