Know your banking fees

July 8, 2015, 8:48am

KNOW YOUR BANKING FEES

Bank Windhoek recently announced its new fee structure effective from 1 July 2015. The key driver in the annual review of the Bank’s fees is to ensure that customers always get value for their money when it comes to banking costs.

Recently, Bank Windhoek received enquiries on its official Facebook page from clients who do not understand their banking fees and charges.  

Bokkie Cloete, Manager: Business Development (Traditional Banking Channels) at Bank Windhoek encouraged clients to familiarise themselves with the new fees and charges by visiting their nearest Bank Windhoek branch or downloading the new fees and charges brochure from the Bank Windhoek website at www.bankwindhoek.com.na.

“The brochure is also available for clients at the enquiry counters at all 53 Bank Windhoek branches and agencies nationwide. A notice with the new fees and charges is also displayed in the banking halls”, said Bokkie.

“If you however want more information on the fees specific to your accounts, the sales staff are ready to assist you to understand the fees and charges in detail. At Bank Windhoek, we are fully committed to the principle of transparency and we encourage clients to exercise their right to full access to information, provided it does not infringe upon the rights of other clients as stipulated in our Customer Service Charter”, Bokkie added.

Bank Windhoek also encourages clients to make use of electronic banking services to cut their banking fees. In an attempt to make these services more accessible to all customers and enable them to bank at their own convenience, Bank Windhoek has slashed monthly Internet Banking subscription fees by almost 40% for individuals and businesses.  Customers can still expect 24 hour telephone support for this channel, 7 days a week.  In addition to this, fixed pricing per transaction has been introduced to simplify transaction fees on the internet channel and allow for easier management and reconciliation of charges. 

Bank Windhoek has also further removed fees for the SMS notification, AlertMe, which was launched last year. No fees will be charged, thereby empowering customers to be constantly informed of certain activities on their transaction accounts and reduce the risk of losses due to fraudulent transactions.

Other announcements and cost-cutting benefits for clients include the following:

  • Bank Windhoek’s individual and business clients with an annual credit turnover of N$1 million or less benefits from free cash deposits at all Bank Windhoek branches. Please take note that withdrawal fees still remain.
  • Bank Windhoek’s basic bank account (EasySave) offers a range of benefits making it the Bank’s most affordable transaction account for low-income earners.  EasySave clients pay no monthly service fee, no cash deposit fee and very low withdrawal fees.  In addition they receive Life Cover of N$5000.
  • Bank Windhoek’s Solo clients (youth under the age of 19 years) will continue to benefit from free ATM withdrawals at Bank Windhoek ATMs and free Point-of-Sale transactions, as well as lower monthly service fees.
  • Bank Windhoek’s SeniorSave clients (clients aged 55 years and older) do not pay a monthly service fee and continue to benefit from free ATM withdrawals at Bank Windhoek ATMs and free Point-of-Sale transactions.
  • Bank Windhoek’s Point-of-Sale purchase (transaction) fees are one of the lowest in the market. Clients are therefore encouraged to make use of their debit cards for transactions which is much safer than carrying around cash.

“In addition to visiting your nearest Bank Windhoek branch if you have a specific enquiry regarding the adjustment of the Bank’s fees, clients can also send an email to feedback@bankwindhoek.com.na. We also encourage clients to make use of the Bank Windhoek official Facebook page to post comments or queries”, Bokkie concluded.

KNOW YOUR BANKING FEES

Bank Windhoek recently announced its new fee structure effective from 1 July 2015. The key driver in the annual review of the Bank’s fees is to ensure that customers always get value for their money when it comes to banking costs.

Recently, Bank Windhoek received enquiries on its official Facebook page from clients who do not understand their banking fees and charges.  

Bokkie Cloete, Manager: Business Development (Traditional Banking Channels) at Bank Windhoek encouraged clients to familiarise themselves with the new fees and charges by visiting their nearest Bank Windhoek branch or downloading the new fees and charges brochure from the Bank Windhoek website at www.bankwindhoek.com.na.

“The brochure is also available for clients at the enquiry counters at all 53 Bank Windhoek branches and agencies nationwide. A notice with the new fees and charges is also displayed in the banking halls”, said Bokkie.

“If you however want more information on the fees specific to your accounts, the sales staff are ready to assist you to understand the fees and charges in detail. At Bank Windhoek, we are fully committed to the principle of transparency and we encourage clients to exercise their right to full access to information, provided it does not infringe upon the rights of other clients as stipulated in our Customer Service Charter”, Bokkie added.

Bank Windhoek also encourages clients to make use of electronic banking services to cut their banking fees. In an attempt to make these services more accessible to all customers and enable them to bank at their own convenience, Bank Windhoek has slashed monthly Internet Banking subscription fees by almost 40% for individuals and businesses.  Customers can still expect 24 hour telephone support for this channel, 7 days a week.  In addition to this, fixed pricing per transaction has been introduced to simplify transaction fees on the internet channel and allow for easier management and reconciliation of charges. 

Bank Windhoek has also further removed fees for the SMS notification, AlertMe, which was launched last year. No fees will be charged, thereby empowering customers to be constantly informed of certain activities on their transaction accounts and reduce the risk of losses due to fraudulent transactions.

Other announcements and cost-cutting benefits for clients include the following:

  • Bank Windhoek’s individual and business clients with an annual credit turnover of N$1 million or less benefits from free cash deposits at all Bank Windhoek branches. Please take note that withdrawal fees still remain.
  • Bank Windhoek’s basic bank account (EasySave) offers a range of benefits making it the Bank’s most affordable transaction account for low-income earners.  EasySave clients pay no monthly service fee, no cash deposit fee and very low withdrawal fees.  In addition they receive Life Cover of N$5000.
  • Bank Windhoek’s Solo clients (youth under the age of 19 years) will continue to benefit from free ATM withdrawals at Bank Windhoek ATMs and free Point-of-Sale transactions, as well as lower monthly service fees.
  • Bank Windhoek’s SeniorSave clients (clients aged 55 years and older) do not pay a monthly service fee and continue to benefit from free ATM withdrawals at Bank Windhoek ATMs and free Point-of-Sale transactions.
  • Bank Windhoek’s Point-of-Sale purchase (transaction) fees are one of the lowest in the market. Clients are therefore encouraged to make use of their debit cards for transactions which is much safer than carrying around cash.

“In addition to visiting your nearest Bank Windhoek branch if you have a specific enquiry regarding the adjustment of the Bank’s fees, clients can also send an email to feedback@bankwindhoek.com.na. We also encourage clients to make use of the Bank Windhoek official Facebook page to post comments or queries”, Bokkie concluded.