Customer Service in Africa awards launched

28 Apr 2015 16:50pm
WINDHOEK, 28 APR (NAMPA) – The Harold Pupkewitz Graduate School of Business (HP-GSB) launched its second annual Namibian Customer Service Management in Africa (CSMA) Awards and Conference in Windhoek on Tuesday.
The aim of the project is to highlight the importance of excellent customer service in Namibia.
“The initiative had the objective of raising awareness about the opportunities and benefits that a culture of excellent customer service could bring to Namibia,” HP-GSB Director Professor Grafton Whyte said at the launch.
The theme this year is “Expecting Better: Delivering More”.
“This means we want to bridge the gap between customers and suppliers by creating informed customers and motivated suppliers,” Whyte explained.
Approximately 1 500 households nationwide will be interviewed on their experiences of customer service in key industries.
Business Intelligence Africa (BIA) has been contracted by HP-GSB to carry out this National Customer Household Survey.
BIA’s findings will determine winners of each category.
The 13 categories which will be surveyed are: supermarkets, banks, health services, municipal services, electricity supply, telecommunications, home affairs ministry, insurance, post office services, education, car dealerships, convenience foods and leisure resorts.
The award ceremony is scheduled for 15 September 2015 in Windhoek.