CRAN summons MTC over promotion packages

February 13, 2015, 10:52am

CRAN summons MTC over promotion packages

The Communications Regulatory Authority of Namibia (CRAN) has issued summons against Mobile Telecommunications Company (MTC) in response to the company’s contravention of the Communications Act.
Last year, MTC introduced a number of promotional packages, including a mandatory N$2 data deduction that sparked a major public outcry.
In a notice, CRAN said the regulatory offences arose from the introduction of the N$2 for 10MB promotion, the introduction of the Select, S, M, L & XL promotional packages, other promotional data bundles and the Aweh promotional packages introduced on 12 December 2014.
“The Communications Regulatory Authority of Namibia (CRAN) herewith informs the public that it has issued regulatory summons against Mobile Telecommunications Limited (MTC) for contravening sections 53(2)(c), 53(7) and 79(3) of the Communications Act,” the authority said.
CRAN said that the summons will be dealt with as per the procedure laid out in section 115 of the Communications Act and the public will be informed of the outcome once the process has been finalised.
“CRAN requests MTC post-paid subscribers to review their billing statements for the months of January and February 2015 and ensure that they were not billed from the period 12 December 2014 to 21 January 2015,” CRAN said. 
The authority said that if any MTC customers were billed during this period, they must first contact MTC directly to resolve the issue and if the matter is not resolved within 14 days, the customer may submit the matter to CRAN for adjudication.
“MTC pre-paid customers should please verify if the refund emanating from the ‘N$2 for 10MB’ promotion was credited to their account,” said Acting Chief Executive Officer Hilma Hitula.