THE deputy Minister of Trade and Industry, Tjekero Tweya, has described customer service in Namibia as pathetic.
Speaking during a breakfast meeting on Namibia's first customer service award and conference at the Polytechnic of Namibia's Hotel School yesterday, Tweya said the poor service “goes to all service providers, including government top officials”.
“We run shot on customer service. I would like to urge the Polytechnic to engage Namibians in finding a solution on the lack of good service to customers,” Tweya said.
The deputy minister said although Namibia has beautiful scenery and friendly people, customers including tourists are not respected.
The Rector of the Polytechnic, Tjama Tjivikua, who also spoke at the same event, said Namibia can overcome the bad customer service.
“It really doesn't take effort to be nice to your customer. If we can be nicer to our customers, not only will we be happy with change but we will be able to see these changes,” Tjivikua said.
The rector said they want to annually celebrate the success of grassroots people who deliver excellent customer service after overcoming bureaucratic obstacles in the process.
The breakfast meeting was organised by the Harold Pupkewitz Graduate School of Business at the Polytechnic of Namibia to initiate a customer service movement by mobilising large sections of the general public to nominate, by voting through SMSes or calls, for their customer service heroes and heroines.
The aim is to raise awareness on the opportunities and benefits that a culture of excellent customer service can bring to Namibia.
It also seeks to emphasise on the importance of excellent customer service in the country and to initiate a customer service movement.