Home Affairs Ministry launches turnaround strategy
23 May 2014 18:18pm
WINDHOEK, 22 MAY (NAMPA) - The Ministry of Home Affairs and Immigration on Wednesday launched its 18-month turnaround strategy.
Speaking at the launch of the N.dollars 126.3 million project in Windhoek, Minister of Home Affairs and Immigration Pendukeni Iivula-Ithana said it aims to ensure reduction in head office turnaround times for key documents such as identification documents (IDs), passports, and birth and death certificates.
It is hoped that the project will help to eliminate backlogs at all processing steps for each service; provide required tools and processes to manage programmes; reduce average queue times; and develop processes and implementation plans.
Iivula-Ithana said the exercise will create management facilities such as a call centre and track and trace system; as well as improving border control.
This evening should go down in the history of our country as having spurned and engendered into action each and every staff member of the ministry and our stakeholders, to embrace the turnaround strategy which is aimed at helping the ministry fulfil its mandate, the minister stated.
She stressed that transformational change is critical for her ministry, adding that it means a change management strategy that aims to align people, processes and technology initiatives more closely with its business strategy and vision.
The project will be conducted by consultants from FeverTree Consulting in South Africa. About 10 staff members of the ministry form part of the project committee.
The launch was attended by members of Cabinet, State-Owned Enterprise (SOE) chief executive officers, and political leaders.