Home Affairs Ministry launching turnaround strategy next month

14 Mar 2014 17:20pm
RUNDU, 14 MAR (NAMPA) - The Ministry of Home Affairs and Immigration will launch a turnaround strategy next month.
Home Affairs and Immigration Minister Pendukeni Iivula-Ithana said during a consultative meeting with regional stakeholders for the north-eastern regions at Rundu on Thursday that the turnaround strategy will aim to improve service delivery at the ministry.
The Home Affairs Minister said her ministry faces numerous challenges with regards to service delivery, and this requires concerted effort from all stakeholders. She stressed that the ministry is by nature a people-centred government institution.
With the country set for Presidential and National Assembly elections towards the end of the year, Iivula-Ithana stated that it is important that every Namibian eligible to vote has a voters’ card, but also pointed that someone can only get a voters’ card if they are in possession of identity documents.
She thus emphasised the importance of the Ministry of Home Affairs and Immigration’s mandate in that regard, noting that it is against that background that the ministry has been dispatching mobile registration teams to all 14 regions since November last year.
Meanwhile, the ministry on Wednesday announced the introduction of a mobile-based customer service in the form of text messages for applicants to enquire about the status of their passport applications directly.
Applicants can send an SMS to the ministry's short code 10001 with the letters 'PA' followed by the reference number on the payment receipt, for example 'PA123679'.
Meanwhile, plans are also at an advanced stage to integrate other systems such as those for identification document (ID) card and visa/permit applications into a similar enquiry service.
Iivula-Ithana said the ID system is already in place, while the visa/permit system is set to be launched next month.